Tech Mahindra is an Indian IT services company.. Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Tech Mahindra s Group Recruitment 2021 are provided below.
|Company Name||Tech Mahindra|
|Post Name||Associate/Senior Associate -(Technical)|
|Experience||01 To 04+ Years|
Job Description/Skills Required
- Ability to work in 24*7 environments.
- First Point of Contact for users to report Technical issues
- Record all interactions through call, email, or chat. Resolve issues under support boundaries and route issues beyond the scope to the respective Support Groups.
- Ensure reported issues are responded to and addressed as per the defined SLA timelines
- Document detailed and accurate notes, record them on the ITSM tool
- Ability to initiate and manage Bridge calls and coordinate in resolving P1/P2 issues.